This is a 6 months project and we offer Full Time Shifts (Rotating). The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Join our team. You have successfully created a new job alert. Our story starts with a simple universal truth: Every business is a people business. Get a free, personalized salary estimate based on today's job market. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We want you to join our company with 25 years of industry experience. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Job Details. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. This job is no longer accepting applications. To deliver on this purpose, we do things differently. Visit the company website to obtain information on the company and review the job description prior to your interview. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Our story starts with a simple universal truth: Every business is a people business. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. * High School Diploma or equivalent is required, bachelor's degree a plus Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Please note that all salary figures . CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Apply for Sr. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Responding promptly to customer inquiries. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Training will begin for this class on Monday, May 1st Cons See office directory We reward continuous improvement and encourage you to own your own development. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We learn from one another, champion progress and challenge the status quo. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Interested in Workday positions? We are not an agent or representative of any employer. Our people are our greatest assets at Alight Solutions because People Matter! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We recognize the importance of a work life balance. DISCLAIMER: Help make it more accurate by adding yours. These teams are a critical component of Alights health care,retirement and HR-delivery services. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Additional pay could include bonus, stock, commission, profit sharing or tips. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Alight is committed to the continued development of our colleagues. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Alight Easy 1-Click Apply. View this and more full-time & part-time jobs in Miami, FL on Snagajob. at Alight Solutions. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Work-Life Balance At Alight, we are reimagining how people and organizations thrive. https://www.consumer.ftc.gov/articles/0243-job-scams. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Qualifications for a job description may include education, certification, and experience. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. At Alight, we connect passion with purpose. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. At Alight Solutions, we are reimaging how people and organizations thrive. On average, Willa Davie works for one . Join our team. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Benefits . Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . * Create and update employee files in database, as authorized. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Get hired today! At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. You can also receive alerts via instant message. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Bilingual (English/Spanish) Customer Care Rep - Virtual. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Health insurance is either BCBSIL or Kaiser depending on where you are located. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! View similar Customer Service / Guest Services jobs below. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We strive for Excellence Every Day by collaborating with our clients and colleagues. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We promote healthy lifestyles and flexible work arrangements for our employees. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. * Make independent complex decisions within the scope of your authority 26 Alight Customer Care Representative jobs available on Indeed.com. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). We understand the powerful human connections that create success for organizations. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight is committed to the continued development of our colleagues. Customer Care Representative Human Resources. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Alight Easy 1-Click Apply. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. You will be notified during the hiring process which checks are required by the position. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. This position supports Alight s benefits administration and HR BPO platform businesses. Location: San Juan, Puerto Rico. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Quick Apply. * Initiate new leave cases in our system The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Try to use specific examples from your work or school history that relate to the question asked. Our story starts with a simple universal truth: Every business is a people business. See our awards. Because transformation takes a workforce. Its a permanent virtual customer care representative Job. Copyright 2023 Grabjobs Pte.Ltd. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. This job listing has expired and the position may no longer be open for hire. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. The estimated base pay is $36,558 per year. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. View Job description, benefits and responsibilities. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Disabled Person, Inc. At Alight, we are reimagining how people and organizations thrive. This program provides you with the foundation you need to lead to a path of success. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We're always looking for great talent. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either * Strong attention to detail with critical thinking skills The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. * Demonstrate a positive attitude, self-awareness and embrace feedback Health, Dental, Vision, Life Insurance and more. We are brave in spirit, act decisively, learn quickly and get it done. Customer Care Representative Human Resources. A Customer Service Representative also handles concerns, complaints, or other issues. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Customer Care Representative Human Resources. You will You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight - 3.1 San Juan, PR. Si es as , entonces ReedGroup es para ti! Our story starts with a simple universal truth: Every business is a people business. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Find out if you meet the requirements! * PEOPLE MATTER is one of our company s core values. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. You can deactivate or delete job alerts by clicking the button below. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. At Alight, we are reimagining how people and organizations thrive. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer.
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