If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. When your reader is shipped, youll receive an email with tracking information to follow your order. Low Battery. While the Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds. Mostly, Square allows merchants to accept mobile credit card payments via a plastic dongle that can be inserted into the port of a phone. You can check the battery level on your Reader by tapping the small button on the side. Square Reader connects wirelessly with the iPad 3 or higher. Always plug and unplug your cables and chargers by holding onto the end of the cable. Clear your Bluetooth cache if you have an Android device. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounting hardware and charging dock featured in Square Shop. This device complies with part 15 of the FCC Rules. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options. Square Dock for Square Reader 3,629 $23.99 Frequently bought together + + Total price: This item: Square Reader for contactless and chip $38.40 Square Dock for Square Reader $23.99 Square Reader for magstripe,Lightning Connector $9.88 ReadyWired USB Charging Cable Cord for Square Contactless and Chip Reader 37 Amazon's Choice in USB Cables To do so, head to the Square App on the device previously connected your Square Reader and follow the steps below: Tap More from the navigation bar at the bottom of your screen. on Square SPC2 Contactless and chip reader User Manual, Square stand ipad Reader and Dock User Manual. Swipe Cards From Your Computer To swipe a card payment on your computer: Log into your online Square Dashboard. Can I use a splitter to connect my card reader? We recommend connecting the reader wirelessly to your iPad via Bluetooth LE. Thanks for reaching out on this forum thread. Airplane Mode disables Bluetooth on your device. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Keep your Square Reader for contactless and chip charged and in place for quick, seamless countertop transactions by attaching it to the Dock for Square Reader. Make sure you press charge in the Square App. Do not place on a metal table. Yes, you can use any standard micro-USB to USB cable, but the reader comes with one for this purpose. Keep the connectors free of foreign objects and debris. You can use most Apple iOS devices and many Android devices with built-in Bluetooth Low Energy (BLE). The USB accessory hub on my Square Stand is full. Keep the connectors free of foreign objects and debris. Taking insert payments with wet credit cards can also cause water damage. If you see red lights, youve held the button too long and need to try again. If Square Reader lights turn on, youre all set. Other potential security concerns. To pair your Square Reader with a new device or switch Square Reader to a different device, you must first have your Square Reader forget its connection to the previous device. Yes, just make sure you have a strong Wi-Fi or cellular data connection to process payments and that your reader is fully charged before use. Or, you can use Square in Offline Mode. Plug your Square Reader for Magstripe into the headphone jack of an Apple or Chromebook computer using Safari or Chrome. Press the button again to turn the Square Reader on and observe any lights on the reader. At the moment, discounts arent available for the contactless and chip reader, but you can pay for the reader in weekly installments instead of a one-time charge with Squares hardware installment plan. Do not let go of the power button until after the red lights have stopped flashing. Square Tax Reporting and Form 1099-K Overview. Thanks, we'll work on improving this article. While the Square Reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds. For next steps please contact our. Im having trouble with my reader. WWW.TRUST.COM/23890/FAQ, clover 0613003369755 Go Contactless Reader Connect to power to charge the reader Get the Clover Go app clover.com/app-download, Squareup Reader User Guide EVERYTHING YOU NEED TO GET STARTED Chip and PIN and contactless , Your email address will not be published. The contactless and chip reader accepts chip cards (EMV) and contactless (NFC) payments. You can connect your reader to any device that supports BLE bluetooth connections. Check that the chip on your customers card is facing up. Press the button on your Square Reader once and wait for it to reconnect. Square hardware can only be used in the country where it was originally purchased. Squares standard processing fee is 2.6% + 10 for contactless payments, swiped or inserted chip cards, and swiped magstripe cards. Press the button again to turn Square Reader on and observe any lights on Square Reader. When someone opens your email, you want them to know it was from youand be crystal cle We all have an entrepreneur inside us, but how do we bring it out? Remember, youll need to forget the reader from your old device before you attempt to pair your reader with a new device. Reset your Square Reader. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. Yes. These cases fit a variety of mobile phones and tablets. Keep your customers card in Square Reader until prompted to remove the card. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Readers serial number. Most people dont carry a ton of cash around anymore. If youre attempting to pair your Square Reader with a new device or switching the Square Reader to a different device, you must first have your reader forget its connection to the previous device. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive, or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Can I attach my Square Reader to my mobile phone or tablet? Can I use a splitter to connect my reader? . Go to Settings > Bluetooth on your device. Consult the dealer or an experienced radio/TV technician for help. Why does my Square Reader disconnect when I turn on Airplane Mode? Why is my stainless steel exhaust rusting? If it does not connect after pressing the button once, press and hold for ~5 seconds until it shows flashing orange lights. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap "Forget this Reader." You can also disconnect the reader . The reader can be used with multiple devices, but it only connects with one device at a time. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights or using your Reader on a metal table. If you see one blinking red light, then it means your contactless and chip reader is low on batteries and is in need of a charge. Buy a Magstripe Reader from a Retail Store. The tips below usually fix most charging issues customers encounter with Square Reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Thanks, we'll work on improving this article. Do not let go of the power button until after the red lights have stopped flashing. Any help? Square Reader for Contactless and Chip Troubleshooting Green = 2 Flashes. If youre having trouble accepting EMV or tap transactions: Ensure that your reader is fully charged and that you have a strong Wi-Fi or mobile data connection. Press the button again to turn Square Reader on and observe any lights on the reader. Bluetooth will automatically turn off when your reader is in a dock connected to a Square Stand by USB cable. Disconnect the USB cable from the Stand or dock and then attempt to pair. Select your connected Reader > Forget This Reader. Why does my app say Account Ineligible when connecting my Square Reader? Get the most life out of your Square Reader by avoiding damage to the hardware. Were experiencing issues that may affect your Square services. Where can I find general information about this reader? For Android devices, navigate to Settings > Connections > toggle on Bluetooth. If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging. We offer several compatible phone and tablet cases that hold both your device and your Square Reader for contactless and chip & PIN cards. If you see red lights, youve held the button too long and need to try again. Press the button again to turn Square Reader on, observe any lights on Square Reader. Explore POS Software Square has a variety of point-of-sale solutions to fit your business, whether you run a restaurant, sell retail goods, book appointments, or just need a versatile POS for whatever comes next. Questions requiring a reply can be sent from the contact link at the top of this page. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones or fluorescent lights. If the lights dont turn on, please try again. Press the button on your Square Reader once to see the battery level. Were experiencing issues that may affect your Square services. Do not let go of the power button until after the red lights have stopped flashing. MORE OPTIONS AGREE. Why does my app say Account Ineligible when connecting my Square Reader? For iOS devices, this can be found in Settings Bluetooth. From here, you can select the Square Reader and tap the Connect a Reader button. You need to replace it ASAP. If you see a Failed to Pair error while pairing your Reader: Force quit the Square POS App (swipe up on your screen and close the app). Pairing a Square Reader for the first time, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. If you see Account Ineligible, your Square Reader may have been purchased in a different country. The Bluetooth connection may be out of range and could disconnect. Follow the instructions on the screen of your device to begin pairing your Reader. Verify that your Square Reader can go into pairing mode. Can I stabilize my Square Reader on my countertop? Yes. To process magstripe cards, you can use the Square magstripe reader alongside your contactless and chip reader. To do so, I will connect with you on email so please reply to me there.Warm regards. Can I use the reader while my mobile device is connected to other Bluetooth devices? Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. You can also first try briefly putting your device into Airplane mode. Its easy! Questions requiring a reply can be sent from the contact link at the top of this page. If the lights dont turn on, please try again and make sure to firmly press and hold the readers button for a full 20 seconds. Make sure you press charge in the Square App. If youre using an iPhone or iPad on iOS 14 or later, make sure Bluetooth permissions for the Square app are enabled. Do not let go of the power button until after the red lights have stopped flashing. Clear your Bluetooth cache if you have an Android device. Once you go into Airplane Mode, turn your Bluetooth back on to be able to use your Square Reader. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. If you see red lights, youve held the button too long and need to try again. Check that your Square Reader has adequate battery. make sure you are using the most recent version of the Square Point of Sale app by heading to the App Store on an Apple device, or the Play Store on an Android device.Next, make sure that your Square Reader has enough charge to pair with your device. What are your fees? While the reader is charging, use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds. Remove moisture by allowing Square Reader to dry out with the dip slot facing down. The use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Check out the exhaust vent. Reset your Reader. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Check out the Dock for the Square contactless and chip reader. If you see Account Ineligible, your Square Reader may have been purchased in a different country or your Square account may not be activated for card processing. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. If the item details above aren't accurate or complete, we want to know about it. If the troubleshooting is successful, youll see a confirmation on your screen that the Square Reader is connected. Always charge your devices in a dry environment away from all sources of moisture. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Were experiencing issues that may affect your Square services. Go into your device settings to ensure Bluetooth is turned on. Can I use a splitter? Questions requiring a reply can be sent from the contact link at the top of this page. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Keep in mind your device needs to have an internet connection to pair your reader, you are unable to use your reader in Offline Mode. Yes, theyre just as secure as accepting chip cards. How to Order and Set Up a Free Square Credit Card Reader. Disconnect the USB cable from the Stand or dock and then attempt to pair. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Always charge your device in a well-ventilated area. Why does my app say Account Ineligible when connecting my Square Reader? If Square Reader and device are more than 10ft apart, move your Square Reader and device closer when in use. Do not let go of the power button until after the red lights have stopped flashing. Get the most life out of your Square Reader for contactless and chip by avoiding damage to the hardware. If Square Reader lights dont turn on, try again and make sure to firmly press and hold Square Reader's button for a full 20 seconds. Once its on, you dont need to worry about turning off the reader. The USB hub on my Square Stand is full. The reader is $49. Keep your customers card in the Square Reader until prompted to remove the card. Can I connect my reader to multiple devices at the same time? How do I connect the reader to my mobile device? Using radio frequency, NFC allows devices (e.g. To learn more, head to square.com/help and search keywords: reader troubleshooting #square #tutorial You should see a single green light on Square Reader before you ask your customer to make the payment. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. Well continue to update our status page with more information. See Apples article on Bluetooth interference for additional information. Check that the chip on your customers card is facing up. 1-4 green lights will flash depending on your Square Reader battery level. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, or fluorescent lights or on a metal table. No, the chip reader itself has a battery built in. Open Google Play, and then tap the menu button followed by "My Apps.". Always charge your devices in a dry environment away from all sources of moisture. If you see Account Ineligible, your Square Reader may have been purchased in a different country. Click Like to let me know! Mark it as an Accepted Solution- To learn more visit the Shopify Help Center or the Shopify Blog. The USB hub on my Square Stand is full. You can also reset your Square Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Stands hardware hub via USB. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Square doesnt give information about total battery capacity but says that its designed for all-day use. Were experiencing issues that may affect your Square services. Once the lights flash off, your Reader has been rebooted.Before you re-pair the Reader, toggle your Bluetooth setting off, toggle back on and then turn your phone or tablet off and let it rest for 30 seconds. Since the Tap & Chip card reader is designed to securely interact with sensitive credit card technology, it was built with sophisticated inner workings that are designed to prevent someone or something from trying to manipulate and steal information. Try turning Bluetooth off and back on. Do not let go of the power button until after the red lights have stopped flashing. Clear your Bluetooth cache if you have an Android device. Check that your device is connected to the internet, you are unable to use your Square Reader in Offline Mode. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, fluorescent lights or on a metal table. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Always charge your device in a well-ventilated area. If Square Reader and device are more than three meters apart, move your Square Reader and device closer when in use. Square hardware can only be used in the country where it was originally purchased. After 20 seconds, release the button and wait 10 seconds. Clear your Bluetooth cache if you have an Android device. Plug in the Square Reader for at least 20 minutes to be sure its charged. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. After 20 seconds, release the button and wait 10 seconds.