As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Additional phone numbers. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Long haul. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. 0800 021 777. But please note, you can only do this at the time your book your flight. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Can I purchase additional AirNewZealand lounge Guest Passes? Prices are per person, child discounts do not apply. On the ground, you can earn with our hotel and rental car partners. It's easy to change your personal information. It should be considered the best indication of price. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Can I exchange my AirpointsDollars for cash? Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. You can make many changes to your flight details online: All you need is your six character booking reference. I can't remember my Airpoints number, how do I find it? No, we will only send you grabaseat emails. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. How do I complete the email and mobile verification process? * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple There is a NZD $5 fee for topping up your balance. Please contact us: kiaora@airpointsstore.co.nz. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. See the Elite Airpoints Dollar upgrade chart. Save time with Air New Zealand and earn Airpoints Dollars For further information, or to apply now, visit Westpac or call 0800 888 111. Status Points add up to make you eligible for Silver, Gold or Elite tier status. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. To change your account details, please see the FAQ below. Discover the possibilities for yourself and be rewarded for the things you do every day. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. To start, please enter your username. It could still be a phishing or malware site, so still take care. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. } When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Tasman. If you change your country of residence from Australia, your AirpointsDollars balance will be converted. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. To reset your password, enter your username and email address and click Send. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. This varies week to week, but there are often several thousand seats available. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. Once resolved, call our team to reactivate your account. Cuisine and wine. Shop Huski, Spiegelau, KitchenAid and more. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. You can use the same username and password to login to grabaseat. Air New Zealand Internet Banking. You will then be able to enter a new password. We understand COVID-19 travel restrictions may impact your Airpoints membership. Online and mobile check-in. Online booking help. An Air New. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. color: #000; height: 40px; These points can later be redeemed on your flights, rental cars, hotels and more. See the Airpoints terms and conditionsfor full programme details. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. Your account will not be locked instantly, but you may not be able to complete transactions. https://ib.airnewzealandcreditcard.co.nz/login. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. } If you want to add a bag to your booking, you can do so here. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. We'll then ask you a challenge question to verify your identity. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Visit www.hsbc.com.au or call 1 300 30 8 880. } 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Domestic. Keep track of your Airpoints Dollar balance wherever you are. 3. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. margin: 0; If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. } See the latest travel alerts and helpful FAQs. Can I use AirpointsDollars to upgrade my booking? Here's a simple guide to get back on course and make the most of your rewards. At least daily and sometimes more than once a day. See the list of FFPs of participating Star Alliance member airlines. You will need your booking reference and the last name on the booking. Learn more about suspicious emails and messages. Please note: Online Services is not currently available for residents of Continential Europe. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. More about Koru. Air New Zealand Privacy & Security Policy. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. Pro-tip: For the best Oscar experience, sign in to the website first. The Airpoints credit cards are issued by Kiwibank Limited . Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. Log in and start again by selecting your email preferences and re-saving. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. 5. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. Login - Air New Zealand Internet Banking. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. These fares are only available online for one day only or until sold out. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Simply tap the Airpoints logo to get there. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. Do consider using a password manager to generate and store your passwords. @media only screen and (max-width: 479px) { This varies and can be quite random. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. . Can I use AirNewZealand credit at the Airpoints Store? Our team are happy to help with your Airpoints questions, so please get in touch. No. What to do if you travel under a different name It also lets us contact you when required for example if we see odd behaviour on your account. No, AirpointsDollars may not be exchanged for cash. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. You can use a credit card or debit card for this. Inflight entertainment. Tel: 1800 803 298. Can I exchange my AirpointsDollars for cash? Still got questions? I can't find the low greenlight deals but the counter says they're still available. clear: both; NOTE: If you are a KSA, . Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. If you have your Airpoints number and password. The name on your Airpoints or Koru account must always match the name on your current passport. I've forgotten the password and/or username I made up when I registered online. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). If you booked the same flight in business . To reset your password, submit your username or your email address below. You may be able to retrospectively claim AirpointsDollars from your activity with AirNewZealand or with one of our partners. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. You won't need to fill in all your details again. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. } You will then be able to enter a new password. You can use a credit card or debit card for this. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. Do update your password regularly. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. } How can I update my personal information and contact details for Airpoints? Is it possible to have a joint Airpoints account? This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. How can I update my personal information and contact details for Airpoints? How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: Can I transfer AirpointsDollars between frequent flyer programmes? To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Airpoints Terms & Conditions. display: none; Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. display: -webkit-flex; Download the Grabaseat mobile app through. How are prices calculated in the low fare finder? There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. You can also sign in to the Air NZ app, which will . Your card will be suspended, so it can't be used for purchases. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. For your local free calling number, click the Help & Contact link at the top of the page. You can also purchase a Star Alliance upgrade using AirpointsDollars. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. I'm already an Airpoints member - do I need to register again? AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. You can continue earning with our Airpoints partners during this time. It's an email scam that's been appearing in inboxes across the. I was in the middle of booking but the ticket sold why did this happen? See the Elite Airpoints Dollar upgrade chart. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. You can make many changes to your flight details online: All you need is your six character booking reference. .content.header-bottom .usp-content { Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. If you have forgotten your username, click here to request it to be emailed to you. . All you need is your six character booking reference ending in "H". Onboard your flight. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. TTY users phone 133 677 then ask for 1800 132 476. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. Set your contact details, flight preferences and more. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. Tel: 1800 00 55 63. . What should I do? If you call AirNewZealand, we will need to verify your identity in order to help you. How can I improve my chances of getting a greenlight deal? Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. The airline says one of its Star Alliance partners has been impacted by a security data. What should I do? If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. I'm registered for grabaseat alerts but I'm not receiving them. And there's plenty of more ways he can help. Update your password. Can I use AirpointsDollars to upgrade my booking? For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. Join for free today. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. Then login and set up your Watchlist to be notified when deals go live. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. These changes took effect automatically on 1 February 2023. How do Status Points work? Credit cannot be used to make purchases at the Airpoints Store. You can use a credit card or debit card for this. If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 Please sign in with your Airpoints details by clicking on the link below. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. How do I know how many Airpoints I'm earning? Here are some suggestions to fix the problem. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). If you've clicked on a link in a Phishing email or scam message, act quickly. If you have forgotten your, , enter your first name, last name and email address and click Send reminder. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Learn about the Airpoints programme. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Please enter username to reset password Username Submit We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Don't share your personal information online. .content.header-bottom { Track your Airpoints Dollars and Status Points balances, view your benefits and latest activity, or access your digital Airpoints card straight from your phone, plus find . Airpoints is AirNewZealand's loyalty programme. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. font-size: 0.875rem; } .content.header-bottom .usp-content { Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. display: block !important; Be among the first to hear about the latest offers from grabaseat. This is a security feature to protect your account. Supplementary cardholder also means joint or additional cardholder. -ms-box-orient: horizontal; Just ask "What is my credit balance?" As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping.