So, whats causing users to report connection issue after connection issue? I have listed six methods for your issues. The gradient strip is definitely a big improvement over using just the light bars. On a Mac, the data folder is called the cache.. Im Tristan Perry, the guy behind Smart Home Point. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. This site contains user submitted content, comments and opinions and is for informational purposes 9. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Hopefully with working files this time around! Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. AVForums.com is owned and operated by M2N Limited, He has therefore loved seeing smart homes hit the mainstream. All rights reserved. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Can we ask, have you tried any other configurations? Save my name, email, and website in this browser for the next time I comment. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. See all the updates weve made to the Hue sync box to improve the surround lighting experience. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Read More. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Dolby vision wont work correctly on my 2016 LG Oled C6. Please note that all comments go into a moderation queue (to prevent blog spam). This is a pretty glaring problem. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Cmcruz32, User profile for user: These devices allow you to have your Hue smart lighting react to music, movies, and video games. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. If possible, we would also recommend updating the Philips Hue TV sync box. Learn more about brightness. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. All rights reserved. It may be that the users are not familiar with how to use it, or some hardware and software problems. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Luckily, there's an easy way to fix this. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Select your Wi-Fi network and tap Connect. Theres another problem that has to do with how you set up your Hue Sync Box. Press and hold the option key to reveal a Library folder. 7. How does this all work? The consent submitted will only be used for data processing originating from this website. APs are often best used for devices that dont need a 100% steady internet connection. Additionally, it may be worth contacting Philips Hue Support. Just looked at the Gradient and i'm sold on that. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). All Rights Reserved. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Please ensure that the Hue Sync Box directly connects to your monitor or TV. You can open it by typing %appdata% in the taskbar. Aug 22, 2020 6:17 AM in response to ShYnNoK. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Open the Hue Sync mobile app. Apps are complicated pieces of software. However, how to do if the method doesnt work? I have these issues as well. Philips Hue brings smart lighting to everyday homes. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). Hue uses these connections to create their surround lighting experience. It requires an HDMI input and Smart TVs dont output the video signal. The cable box should run thru the receiver. Everything that happens on scenario 1 happens here. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. any proposed solutions on the community forums. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. only. However, whether its the app or the physical box, both systems are known to have some issues during connection. If Not, Why Not?! So have you ever felt like you want to step into the world of your favorite video game? This is the first app youll need. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. 3. Does your eye start adapting? I'm on the fence about the Sync Box and am looking to be convinced by some owners. Smart Plugs and Your Home: Is Radiation a Silent Threat? Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. The lights will only work when the content is 4k HD or HDR. 4K does not work, yet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Navigate to the HueSync folder (Roaming or Local). ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? If the apps data files get messed up, the app can start having performance issues. This software allows the lighting system to react to the media youre playing on your computer or phone. 2- Connecting directly to TV without using Hue Sync Box. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). jdo_apple. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. But you should ensure a steady internet connection for your Hue Sync Box. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Does the Sync Box come ON when the TV is powered on?" Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Many users tell me that their app would be lost connectivity once per hour. Is your Hue Bridge connected and added to the Hue app? It should display a wide range of folders for apps installed on your device. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. company number 03997482, registered in England and Wales. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. I don't get it. However for some users, they don't understand the charm in a practical moving watching experience. So almost every software or App will release patches for the upgrading. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Description. With our lights, sensors and switches, you can make your house the brightest home on the block . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, it just supports 60Hz inputs currently. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Delete this folder. Ive fixed it. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? It can be for all of your Hue devices. Can Philips Hue Control Other Bulbs or Normal Lights. Looks like no ones replied in a while. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. For many users, the Hue Sync Box should be ready to use right out of the box. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. When the connection is confirmed, tap Search. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Press J to jump to the feed. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Open up "Settings" on your iOS device. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. But you can rollback the version if you dont want to wait. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? There you have it! Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Similar to the previous one, this one is also easy to solve. The last step is to install the new Sync app on your Mac or PC. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. While they both can work together, you dont need one to run the other. Lets Find Out! Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Thank you for using Apple Support Communities. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. icarly gibby stuntman breaks ribs, brittany higgins aboriginal,