Adding to this post, because the instructions didn't say to wait for a response when using the private message option. 1 6 Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Comcast landlines are being used by homes and businesses alike. For your safety, do not touch or move the downed line. An official employee, such as myself or whoever is first available, will respond. Hello @ryanray.rr81 and thank you! According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. I have a downed wire in the middle of the street. Let us know. Make sure you are signed in with your Xfinity credentials. It's in front of my yard, and it goes across the street. I am an Official Xfinity Employee. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. ASA, ABA, Adherence). Some utility companies mark or paint their lines. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. -You are responsible for the "mast," the . We have made changes to keep employees safe so response and call times may be longer than usual. The channel and its live streaming world news is available . Cloudflare Ray ID: 7a2ad44e3df86ef8 We're sorry that didn't solve your issue. You aren't allowed to. I am extremely frustrated this issue has not been of the upmost importance to your company. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Click the Check for Issues button. A drop-down list appears. Should you experience further issues, please create a new post. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Select Restart Modem to begin troubleshooting. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Call us anytime at. How do I report this? To qualify for the credit, customers must: 1. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Here is a list of frequently requested telephone numbers: Cable. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Can you direct message us your name and address, please? How do I report a downed telephone line? This option is available 24 hours a day, 7 days a week. Question: Does Comcast Hve To Repair A Cut Cable Line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. If you have questions about your services, we're here to answer them. How do I report down a cable line? Like. Report it as a hazard to your local PD, maybe they have a better contact. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. We have all the tools to help with your cable line and make sure it gets taken care of. This post was marked as closed. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. I am a bot, and this action was performed automatically. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Massive outages do occur because of problems such as storms, floods etc. That person will tell you who the city's contact is in the Comcast governmental affairs office. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Emails sent with an attachment cannot be processed. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. The action you just performed triggered the security solution. Asking on behalf of my place of business. Your IP: How do I report an above ground cable down? We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Thank you for reaching out to the Digital Care Team. How to report a downed wire if I'm not a customer? A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Update on June 10, 2021. View the Xfinity outage map and find out when an area will be back online. An official employee, such as myself or whoever is first available, will respond. I called on 7/20/21 to report this issue and no-one has been to fix the wires. What to expect: Your complaint will be posted online in a public database. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . How do you get straight to a representative? I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I hate to hear this has been your experience and would love to investigate this for you! There appears to be no other way to contact comcast/xfinity. For immediate assistance, check out the Xfinity Assistant. ET. Archived post. Report A Downed Line. In the top right corner, you'll see a little chat icon near the bell icon. Then, call PG&E at 1-800-743-5000. You can email the site owner to let them know you were blocked. We ask for direct messages because we can't post personal information in public. I will post again here when/if I receive a reply or action is taken. I have called multiple times but I don't have an account so it won't let me through to talk to someone. . Choose the option that best describes your situation. Call 800.288.2020 . I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Do what's best for your business. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! @XfinityThomasChow long does it take for someone to reply? Stay put and call 911. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Provide your account info and say, Line is down., Dont have AT&T service? When should we expect this to be corrected? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Press Enter to send it. -ATTU-verseCare. Youve reached the best place and perfect person to help with virtually all of your account needs! 1. Let us know if you find downed or uncovered wires or cables in your area. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. It may be used in setting the FCC's priorities for regulating companies like Comcast. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Throughout our history, DISH has always put customers first. New comments cannot be posted and votes cannot be cast. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Our community is your official source on Reddit for help with Xfinity services. Hope this helps you out. Occasionally there is a mix up and Comcast forgets to bury the drop. Make the report to that person.. Comcast Xfinity problems in the last 24 hours. Can you direct message your name and address? Genius. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Call us at 800-477-5050. Don't touch a downed power line or other equipment. In the 'To' line, type "Xfinity Support" there. Contact Customer Service at (800) 391-3000. Please send us a direct message to "Xfinity Support" with your full name and address. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. STAY AWAY from downed power lines. 70% of power outages are caused by major weather. If you are experiencing problems with Comcast Xfinity, please submit a report below. #iworkforComcast It is to be expected when weather conditions are severe. By selecting Accept all, you consent to our use of Cookies. Id give them a ring. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Please help before someone gets hurt. The wires at my rental property are on the ground. Where on your property are the lines down on and would you consider them a safety hazard as of now? You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. It's a hazard to pedestrians and vehicles! and our How do I talk to a real person at Comcast? Click the direct message icon, 2. Performance & security by Cloudflare. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Report or View Outages; Other Contacts; General, Business, Landlord, . Our community is your official source on Reddit for help with Xfinity services. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. First Call 9-1-1. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Contact Us | Comcast Business Support Don't touch anything or anyone in contact with a downed power line. If you have questions about your services, we're here to answer them. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. if the line is damaged, to reconnect service they'd probably be running a new line anyways. A recent storm brought down a tree which took down one of the above ground cables by my house. Thank you! Press 0 a lot. Search accounts based on account number, or chat online. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Call 800.288.2020. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) We have made changes to keep employees safe so response and call times may be longer than usual. Type your message in the text area near the bottom of the window. Thanks! Sky News is distributed via an English-language radio news service, and through online channels. If you smell natural gas or see downed power lines please do NOT use this page. I explained this to the rep when I called to cancel. I really appreciate you being a member of the Comcast Family! Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. This post was marked as solved. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Hi, @user_af7a95. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. It's not the power line and I don't think it's the regular cable either because there's no service outage. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our team can help get that line raised. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4.